Making the right decision will revolutionise your business.
For many businesses within hospitality industry, an EPoS (Electronic Point of Sale) system is arguably one of the most complex yet important pieces of equipment they’ll invest in.
By providing more functionality than simply accepting orders, an EPoS solution can bring together all operations within your business, from kitchen order management and customer-facing order status displays to digital menu signage, customer loyalty, stock management and order to-table solutions. Making the right decision about which EPoS to go with can not only revolutionise the way your business operates, but also save you a huge amount of time and money. With this in mind, our software supplier ICRTouch has put together a list of the top things you should be considering when choosing a new EPoS system from DH Business Services to make sure you’re saving costs.
- Products advertised as FREE or £99 are priced that way for a reason. Read the small print and work out the actual cost. You’ll find over 3 or 5 years you could be paying a lot more than initially expected.
- Choose an EPoS system that can perform as many tasks for you as possible. ICRTouch offers integrations, back office reporting, loyalty, online ordering and a team of dedicated programmers constantly improving the product.
- Never be left without quality, local support. As well as being incredibly frustrating, a lack of technical support can cost your business significantly.
- The faster you complete operations, the more transactions you finalise. Given how important your EPoS is to the efficient operation of your business, it should go without saying that the system you choose should also work effectively and effortlessly to improve your customers’ experience. A big part of that improvement is ensuring a swift solution, whether that’s fast functioning digital menus or super fast payments. Allow your customers to complete a transaction via their preferred payment method such as Apple Pay, Google Pay, PayPal, contactless etc.
- Reduce costs whilst increasing productivity with digital order taking. Add ons such as PocketTouch and ByTable make an invaluable addition to the EPoS system, allowing faster ordering, precise ordering, and more efficient ordering where the customer can be prompted by upselling your products.
- Let customers place their own orders. Given staffing crisis across the N. Ireland’s hospitality industry, reducing your reliance on staffing resources is a quick win to save costs and future proof your business. Software solutions like SelfService kiosks and ByTable or TouchTakeaway mobile ordering not only take the pressure off staff, but can also improve customer experience and speed of service.