Case Study: Traynors Bar & Restaurant, Downpatrick
Overview
Traynors Bar & Restaurant in Downpatrick is guaranteed to be a busy hospitality venue with high service standards and steady footfall. With demand and the need for a fast, reliable POS operation, the team recognised that their existing ‘Uniwell’ setup was not fit for purpose. They required a modern, scalable solution that could streamline service, improve accuracy, and provide better control over day-to-day operations.
After evaluating several providers, Traynors chose DH Business Services, a local #SBS winning business for cost effective EPoS, and ACE POS, an Android-based EPOS solution, paired with Dojo for integrated card payments.
The Challenge
- Slow order processing during peak times
- Lack of integration between ordering and payments
- Pressure on kitchen staff due to unclear or delayed orders
- Limited reporting and oversight of business performance
- Need for a flexible, cost-effective system without long-term contracts
The Solution
DH Business Services delivered a complete, tailored EPOS solution including:
- ACE POS Android EPOS system
- Integrated Dojo card payment terminals
- Kitchen printers for real-time order processing
- Handheld tablets for tableside ordering by waiting staff
This fully integrated setup ensures seamless communication between front-of-house, kitchen, and payment processing.
Why ACE POS?
Traynors selected ACE POS over competing systems due to its flexibility, modern interface, and strong value proposition. Key advantages include:
- User-friendly Android platform – intuitive and easy for staff to learn
- Tableside ordering – reduces errors and speeds up service
- Real-time reporting – access to sales, staff performance, and product insights
- Cloud-based back office – manage the business from anywhere
- Scalable system – easily expand with additional terminals or features
- Cost-effective – powerful functionality without excessive upfront costs
Kitchen & Service Efficiency
The installation of kitchen printers has transformed back-of-house operations. Orders are now sent instantly and clearly to the kitchen, reducing mistakes and improving ticket times.
Meanwhile, handheld tablets allow staff to take orders directly at the table, which are instantly transmitted to the kitchen and bar. This eliminates unnecessary trips, reduces delays, and enhances the overall customer experience.
Why Dojo Payments?
The integration with Dojo provides a seamless and highly competitive payment solution:
- Free integration with ACE POS – no additional setup costs
- No long-term contracts – complete flexibility for the business
- Low transaction rates – helping reduce ongoing costs
- Fast, reliable transactions – improving customer throughput
- Next-day settlements – better cash flow management
- Local support – backed by DH Business Services for on-the-ground assistance
The Result
Since implementing ACE POS and Dojo, Traynors Bar & Restaurant has seen:
- Faster service times across busy periods
- Improved order accuracy and kitchen efficiency
- Better visibility of business performance
- Reduced operational stress for staff
- Lower payment processing costs
Conclusion
By choosing ACE POS and Dojo through DH Business Services, Traynors Bar & Restaurant has future-proofed its operations with a modern, integrated EPOS ecosystem. The combination of smart technology, local support, and cost efficiency ensures they are well-equipped to continue delivering excellent service while maximising profitability.