Case Study: Whitefort Inn Belfast – A Modern Dining Experience with ICRTouch Technology
Client: Whitefort Inn, Belfast
Industry: Hospitality
Solution Provider: DH Business Services
Technology: ICRTouch EPoS, Self-Serve Kiosk, Dojo Payments, PocketTouch
Accolade: #SBS Winner, chosen by Theo Paphitis
Background:
The Whitefort Inn, an award-winning establishment in Belfast, has long been a favorite in the local hospitality scene.
To prepare for growing customer demand and modernize operations, the Whitefort Inn partnered with DH Business Services, a winner of the prestigious #SBS (Small Business Sunday) award chosen by entrepreneur Theo Paphitis, DH Business Services has built its reputation on exceptional service to install a comprehensive digital solution: 6 ICRTouch EPoS systems and a self-serve kiosk, with seamless Dojo payment integration and PocketTouch for tableside ordering.
Challenges:
As the Whitefort Inn expands its services, the need for efficient management of orders, bookings, and payments became paramount. The team wanted to reduce wait times, streamline payment processes, and offer customers a more convenient way to interact with the business.
Solution:
Working with DH Business Services, the Whitefort Inn implemented an advanced ICRTouch EPoS solution that fully transformed its operations:
- 6 ICRTouch EPoS Systems were installed across the venue, enhancing the speed and accuracy of service.
- A self-serve kiosk was introduced to give customers the flexibility to order and pay at their own pace, reducing congestion during busy times.
- Integrated Dojo Payments ensured a smooth process for both onsite and online transactions, including bookings, providing a seamless customer experience.
- PocketTouch was adopted for tableside ordering, allowing staff to take orders directly at the table and send them instantly to the kitchen, improving efficiency and service quality.
Results:
The implementation of this technology has resulted in a significant boost in customer satisfaction and operational efficiency. The self-serve kiosk has reduced queue times, while PocketTouch has allowed staff to focus on delivering a more personalized dining experience. With the integrated Dojo payments, the Whitefort Inn has benefited from faster transactions and secure processing, contributing to smoother day-to-day operations.
Conclusion:
By embracing innovative technology, the Whitefort Inn has positioned itself as a leader in modern hospitality in Belfast. With the expertise of DH Business Services and the power of ICRTouch, this #SBS-winning venue continues to enhance its reputation as a premier destination for both locals and visitors.
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