Case Study: The UniformstoreNI – Smarter Retail with ICRTouch POS from DH Business Services
Client: The UniformstoreNI
Location: Newtownards, Northern Ireland
Industry: Retail – Schoolwear and Uniforms
EPoS Partner: DH Business Services (#SBS Winner)
The Challenge
The UniformstoreNI is a well-established and growing retailer in Newtownards, specialising in high-quality school uniforms, sportswear, and accessories for a wide range of local schools. As customer demand and product lines expanded, the business needed a more efficient and scalable solution to manage sales, stock, and labelling across its retail space.
The existing system lacked the functionality and flexibility to keep up with modern retail demands. Manual stock management, disconnected reporting, and slow payment processing were becoming operational bottlenecks—particularly during peak schoolwear seasons.
The Solution
The UniformstoreNI turned to #SBS Award Winner DH Business Services for a retail EPoS solution that could streamline operations, improve accuracy, and support business growth.
DH Business Services installed a new ICRTouch EPoS system, customised for retail performance and integrated with the following features:
- 🖥️ TouchPoint Till Software – Fast, reliable and intuitive EPoS software that simplifies checkout, stock lookup and customer service.
- ☁️ TouchOffice Web – A powerful, cloud-based back office solution allowing real-time reporting, performance tracking, and product management from anywhere.
- 🏷️ Stock Control & Labelling Software – Essential for a uniform retailer, enabling precise inventory management and in-house label printing to streamline merchandising.
- 💳 Dojo Integrated Payments – Fully integrated card processing for fast, seamless transactions, reduced queues, and easy reconciliation.
The Results
- Improved Efficiency: The store now benefits from quicker transactions, real-time stock visibility, and simplified back-office workflows.
- Better Stock Management: Products are tracked across sizes, colours, and schools with barcode labelling, helping staff stay in control during busy periods.
- Remote Access: Management can now log in from anywhere to view sales data, manage products, or adjust pricing instantly.
- Faster Payments: Integrated Dojo terminals offer reliable, contactless payment processing—ideal for today’s customer expectations.
Client Feedback
“The new system from DH Business Services has transformed the way we work. Stock control is much more accurate, and the cloud back office lets us stay on top of things even when we’re not on-site. It’s made our lives a lot easier—especially during the back-to-school rush.”
Why DH Business Services?
As a #SBS winner, DH Business Services continues to deliver tailored EPoS solutions to businesses across Northern Ireland and beyond. Known for their reliability, industry expertise, and top-rated customer service, they’re the trusted partner for retailers who want a smarter way to do business.
Need a better way to manage your retail store?
Get in touch with DH Business Services to discuss a future-proof EPoS solution that grows with your business.
📞 028 91 873 874
🌐 www.dhbs.co.uk
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