Case Study: The Crown and Shamrock Inn, Newtownabbey
A Historic Inn Embracing Modern EPoS Technology
The Crown and Shamrock Inn in Newtownabbey has been a landmark in the community for generations. Known for its warm atmosphere, lively bar, and busy off-sales, it has long been a favourite local gathering spot. With its proud history rooted in tradition, the Crown and Shamrock is now looking to the future with the latest in ICRTouch EPoS technology.
The Challenge: Streamlining Bar & Off-Sales Operations
With both a thriving bar and off-sales to manage, the team at the Crown and Shamrock recognised the need to modernise. They wanted to:
- Speed up service with a reliable bar and off-sales till system.
- Gain real-time stock control and reporting.
- Introduce integrated card payments for faster customer transactions.
- Prepare for future digital growth with online ordering and self-service technology.
The Solution: ICRTouch EPoS from DH Business Services
The Crown and Shamrock chose #SBS award-winning DH Business Services to supply and support their new EPoS system. The package includes:
- ICRTouch TouchPoint EPoS across both bar and off-sales.
- TouchOffice Web for cloud-based stock control and live reporting.
- Integrated Dojo card payments, making transactions fast and seamless.
- Plans for a new TouchTakeaway online ordering webshop, mobile app, and an in-store self-service kiosk for off-sales.
The Results: Faster, Smarter, Customer-Focused
The new system has already delivered benefits, including:
- Quicker service at the bar and off-sales counter.
- Accurate stock management accessible from anywhere.
- Improved customer experience through secure, integrated payments.
- A future-ready platform for digital ordering and self-service.
Looking Ahead: Tradition Meets Innovation
By investing in ICRTouch technology with the support of DH Business Services, the Crown and Shamrock Inn is combining its proud tradition with modern efficiency. With online ordering, mobile app ordering, and a self-serve kiosk on the way, the inn is future-proofing its service while staying true to the welcoming spirit that has made it a local favourite for decades.