Case Study: The Crafty Vintner Partners with DH Business Services for a Seamless Webshop Solution
Introduction
The Crafty Vintner, Belfast premier wine shop on Belfast’s Lisburn Road, is renowned for its carefully curated selection of wines and personalized customer service. To meet the growing demand for online shopping, they sought a robust e-commerce solution seamlessly integrated with their in-store EPoS system. The business turned to #SBS-winning DH Business Services for expertise.
https://thecraftyvintneroffsales.touchtakeaway.net/menu
The Challenge
The Crafty Vintner required a user-friendly webshop that could:
- Integrate with their existing ICRTouch EPoS system to synchronize stock levels across in-store and online platforms.
- Provide a secure, efficient payment solution to handle transactions both in-store and online.
- Offer a smooth and consistent customer experience.
The Solution
DH Business Services designed and implemented a custom webshop fully integrated with The Crafty Vintner’s ICRTouch EPoS system. This integration ensures:
- Real-time stock management, eliminating discrepancies between the physical store and online inventory.
- A streamlined order fulfillment process, allowing staff to manage orders seamlessly through the EPoS system.
To handle payments, the webshop was fully integrated with Dojo, providing fast, secure transactions and consistent reporting for online and in-store sales.
The Outcome
Since launching their new webshop:
- Increased Revenue: The Crafty Vintner’s online sales have grown significantly, reaching a wider audience.
- Enhanced Efficiency: The integration between the webshop, EPoS system, and Dojo payments has simplified operations, saving valuable time for staff.
- Improved Customer Experience: Shoppers enjoy a hassle-free online experience with accurate stock updates and secure payment options.
Testimonial
“The transition to online shopping was made so much easier with DH Business Services. Their ability to integrate our webshop with the ICRTouch EPoS system and Dojo payments has revolutionized how we operate. We’re thrilled with the results!”
— The Crafty Vintner Team
Conclusion
With DH Business Services’ innovative solution, The Crafty Vintner has successfully expanded its business to the online world while maintaining the same quality service that customers have come to expect.
Looking for a seamless EPoS and e-commerce solution? Contact DH Business Services today.