Case Study: The Watson Belfast Expands with New Poke Club Using ICRTouch POS from DH Business Services
Client: The Watson Belfast
Location: Library Street, Belfast
Industry: Hospitality – Restaurant & Café, Pool Bars and Cocktails Bars
EPoS Provider: DH Business Services (#SBS Winner)
Solutions Provided: ICRTouch POS package, Dojo integrated payments, TouchOffice Web stock control, kitchen printer & peripherals
Overview
Following the successful launch of The Watson—a vibrant bar, restaurant, café, and pool hall located in Belfast’s iconic Frames Building—The Watson team has expanded its food offering with the opening of Poke Club, a fresh and fast-casual eatery now open on Library Street. Available from the hatch or to sit in.
To ensure a seamless customer experience and streamline their operations from front-of-house to kitchen, The Watson turned once again to #SBS Award-winning DH Business Services, who delivered a state-of-the-art ICRTouch EPoS package fully integrated with Dojo for card payments, TouchOffice Web for real-time stock control, and reliable kitchen peripherals for smooth service.
Challenge
As a new fast-service concept under The Watson brand, Poke Club needed a robust yet flexible EPoS solution that could:
- Handle high volumes of orders during peak hours
- Provide real-time visibility into sales and stock
- Integrate seamlessly with payment systems
- Support kitchen operations efficiently with minimal training time
- Offer remote management and reporting
Solution
DH Business Services delivered a complete ICRTouch setup, tailored specifically to the fast-paced demands of a poke bowl restaurant:
- TouchPoint till software for fast, intuitive order-taking
- Dojo integration for seamless and secure card payments
- TouchOffice Web, ICRTouch’s cloud-based back office software, for real-time stock management and reporting
- Kitchen printer and peripherals to ensure accurate order prep and fast service
This ecosystem allows management to keep tight control of margins, track popular items, and quickly respond to stock changes, all while ensuring a slick front-of-house operation.
Results
- Faster order turnaround with efficient kitchen ticketing
- Accurate stock tracking across multiple locations from a single dashboard
- Frictionless payments thanks to Dojo integration
- Scalable infrastructure, ideal for potential future growth of the Poke Club brand
Client Feedback
“We’ve worked with DH Business Services before at The Watson, so choosing them again for Poke Club was a no-brainer. Their ICRTouch system just works—easy for staff to learn, powerful enough for us to manage everything centrally, and the kitchen team love how quick and clear the ticketing is. They’ve helped us hit the ground running on day one.”
— Management Team, The Watson Belfast
Interested in modernising your restaurant or takeaway with an ICRTouch system?
Get in touch with DH Business Services—Northern Ireland’s #SBS award-winning EPoS provider.
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