Case Study: Hillstown Farm Shop, Ahoghill – Future-Proofing Retail with ICRTouch & DH Business Services
Client: Hillstown Farm Shop, Ahoghill
Industry: Retail / Farm Shop / Butchery
EPoS Installer: DH Business Services (#SBS Winner)
Technology Partner: ICRTouch, Dojo, Posbank
Overview
Hillstown Farm Shop in Ahoghill is a well-known local gem, offering high-quality meats, farm-fresh produce, and artisan goods. With growing demand and a commitment to delivering top-notch customer service, the team at Hillstown turned to #SBS-winning DH Business Services to upgrade their point of sale infrastructure and streamline their operations from counter to butchery.
Project Scope
DH Business Services delivered a comprehensive ICRTouch EPoS solution built to handle the specific needs of a bustling farm shop and butchery. This included:
- ICRTouch POS software on a new Posbank Mazik touchscreen system
- Integrated Dojo card terminal for seamless payments
- Digi label-printing scale for their butchery counter
- Integrated EPoS scale at the checkout
- Stock control and real-time reporting with TouchOffice Web
- Staff clock-in/clock-out functionality
- Customer loyalty system
The Technology
This install marked our first deployment of the Posbank Mazik terminal—a powerful and sleek, multi-directional touchscreen POS system that fits beautifully in a modern retail setting. Its responsive display, flexibility, and aesthetics made it an ideal fit for Hillstown’s front counter.
The integration of the Digi label-printing scale in the butchery allows for easy, accurate, and compliant meat labeling, while the integrated checkout scale ensures fast and precise customer service at the till.
All hardware was tied together by the industry-leading ICRTouch POS software suite, offering:
- Fast and intuitive till operations
- Live reporting and cloud access via TouchOffice Web
- Customer accounts and loyalty rewards
- Integrated Dojo terminal for ultra-fast and secure card payments
- Staff management with clock in/out to track hours and reduce admin workload
Results
With the new EPoS system in place, Hillstown Farm Shop now benefits from:
- Faster, more reliable transactions
- Improved accuracy and efficiency in the butchery
- Real-time stock visibility and better inventory control
- Enhanced customer loyalty features to encourage repeat visits
- Streamlined staffing management through the clock-in/out system
Feedback from the Hillstown team has been overwhelmingly positive. Staff have praised the user-friendly interface of the Posbank Mazik, and management now enjoys greater control over business insights with the power of TouchOffice Web.
Conclusion
This successful installation at Hillstown Farm Shop showcases how DH Business Services continues to lead the way in delivering tailored, high-performance EPoS systems across Northern Ireland. Combining innovative hardware like the Posbank Mazik with ICRTouch’s powerful software and seamless payment integration from Dojo, the solution is built for both performance and longevity.