Case Study: Guccii Chippy Upgrades to ICRTouch with DH Business Services
Location: Lisburn Road, Belfast (BT9)
Industry: Quick-Service Restaurant (Chippy)
Introduction
Guccii Chippy, a beloved takeaway located on Belfast’s prestigious BT9 Lisburn Road, has long been renowned for its quality food and fast service. To meet growing customer demand and streamline their operations, Guccii Chippy decided to modernize their technology by upgrading to a state-of-the-art ICRTouch EPoS package, implemented by #SBS award-winning DH Business Services.
The Challenge
With an older EPoS system in place, Guccii Chippy faced several operational challenges:
- Limited functionality: The existing system lacked modern features such as seamless online ordering and integrated payment solutions.
- Inefficiency: Manual processes for order tracking and reporting slowed down service during peak hours.
- Data management: The business needed better tools for sales insights and inventory control.
The Solution
DH Business Services provided a tailored ICRTouch EPoS solution, including:
- TouchPoint: A cutting-edge till software for faster transactions and real-time order tracking.
- TouchOffice Web: Cloud-based back-office reporting and management for streamlined stock control and business insights.
- Integrated Dojo Payments: For faster, secure card payments and reduced queues during busy periods.
- Kitchen Printer: Ensuring orders are sent directly to the kitchen for improved accuracy and efficiency.
The Results
Since the upgrade, Guccii Chippy has experienced significant benefits:
- Enhanced Speed & Efficiency: Staff can now handle peak times with ease thanks to the intuitive TouchPoint interface and streamlined payment processing.
- Improved Accuracy: Direct order printing in the kitchen minimizes errors and ensures a smoother workflow.
- Valuable Business Insights: With TouchOffice Web, Guccii Chippy can analyze sales trends, track popular menu items, and manage stock effectively.
- Customer Satisfaction: Faster service and multiple payment options have elevated the customer experience.
Testimonial
“We’re delighted with the upgrade to ICRTouch from DH Business Services. The new system is incredibly user-friendly and has transformed how we operate day-to-day. Our customers are noticing the difference too—it’s been a game changer for Guccii Chippy!”
— Mahmoud, Owner, Guccii Chippy
Conclusion
Guccii Chippy’s transition to ICRTouch demonstrates how investing in the right EPoS technology can revolutionize a business. With DH Business Services’ expertise and award-winning support, the chippy is now perfectly positioned to continue serving BT9 with exceptional service and delicious food.
Ready to upgrade your EPoS system? Contact DH Business Services today and discover how we can transform your business!