Case Study: Gaga Boba NI Launches New Carrickfergus Store with ICRTouch EPoS

Location: Carrickfergus, Northern Ireland
Industry: Bubble Tea & Beverage

Introduction

Gaga Boba NI, a fast-growing local bubble tea business, has delighted customers with its vibrant flavors and innovative drinks. Expanding their reach, Gaga Boba opened a new store in Carrickfergus and sought a reliable, modern EPoS solution to support their growing customer base. They partnered with #SBS award-winning DH Business Services to implement a cutting-edge ICRTouch EPoS system tailored to their needs.

The Challenge

Launching a new store in a competitive market required a robust solution to manage:

  • High transaction volume: Ensuring quick and accurate order processing during busy times.
  • Custom orders: Supporting a wide variety of drink customizations, including flavors, toppings, and sweetness levels.
  • Data insights: Tracking popular items and analyzing sales trends to optimize their menu.
  • Stock control: Managing inventory effectively to minimize waste and ensure availability.

The Solution

DH Business Services delivered a comprehensive ICRTouch EPoS package designed for a fast-paced bubble tea environment:

  1. TouchPoint EPoS System: Streamlined and user-friendly till software for handling customized orders with ease.
  2. TouchOffice Web: Cloud-based back-office software for real-time sales reporting, stock management, and staff scheduling.
  3. Integrated Payment Processing: Ensuring seamless and secure transactions to enhance the customer experience.
  4. Kitchen Printer: Enabling clear communication of custom orders to the preparation team for maximum accuracy.

The Results

The new EPoS system has played a pivotal role in the successful launch of Gaga Boba NI’s Carrickfergus store:

  • Faster Service: The intuitive TouchPoint system speeds up order-taking and reduces waiting times.
  • Customization Management: Staff can efficiently handle complex orders, enhancing customer satisfaction.
  • Actionable Insights: With TouchOffice Web, Gaga Boba can identify best-selling drinks and optimize inventory levels.
  • Operational Efficiency: Automated processes and real-time reporting free up staff to focus on delivering excellent service.

Testimonial

“Opening our Carrickfergus store was a big step for Gaga Boba NI, and DH Business Services made it seamless. The ICRTouch system is perfect for our business—it’s reliable, efficient, and easy to use. Customers love the speed of service, and we love the insights it provides!”
— June-fer Montijo Owner, Gaga Boba NI

Conclusion

Gaga Boba NI’s collaboration with DH Business Services has laid the foundation for a successful expansion into Carrickfergus. With their state-of-the-art ICRTouch system, Gaga Boba is well-equipped to serve their growing fanbase while maintaining top-tier quality and service.


Looking to upgrade your EPoS system for your business? Contact DH Business Services today for a solution tailored to your needs!