Case Study: Forage Café & Restaurant, Killyleagh
Client: Forage Café & Restaurant
Location: Killyleagh, County Down
Industry: Hospitality – Café & Restaurant
EPoS Solution: ACE POS Android EPoS System with Back Office Software
Installed by: DH Business Services (#SBS Winning EPoS Provider)
Overview
Forage is a delightful new café and restaurant bringing fresh energy to the hospitality scene in Killyleagh. Perfectly situated directly opposite the iconic Killyleagh Castle, the venue blends charm, quality dining, and a welcoming atmosphere for both locals and visitors.
Behind Forage are Roy and Julie, the experienced hospitality duo also known for the success of The Smugglers Table Killyleagh. With a proven track record of delivering exceptional customer experiences, they required an EPoS solution that could match their operational standards while supporting growth from day one.
The Requirement
As a brand-new opening, Forage needed a modern, reliable, and scalable EPoS system capable of:
- Fast and intuitive order processing
- Accurate reporting from launch
- Easy menu and price management
- Streamlined day-to-day operations
- Remote access to business data
The system also needed to be simple for staff to learn while robust enough to handle busy service periods.
The Solution
DH Business Services supplied and installed a complete ACE POS Android EPoS system, fully configured for Forage’s menu, workflow, and service style.
The installation included:
- Android touchscreen EPoS terminals
- Integrated receipt printing
- Cash management functionality
- Cloud-based back office software
- Staff training and system handover
The back office platform enables Roy and Julie to manage the business efficiently both onsite and remotely.
ACE POS – Key Advantages
- User-Friendly Android Interface
Familiar Android navigation makes staff training quick and intuitive, reducing onboarding time and order errors. - Real-Time Reporting
Access live sales data, product performance, and staff activity from anywhere, enabling smarter business decisions. - Easy Price & Menu Management
Instantly update prices, products, and menus through the back office without disrupting service. - Cloud Back Office Access
Secure remote login allows management to monitor performance, run reports, and make changes offsite. - Stock & Product Control
Track product movement and maintain accurate oversight of best-selling and slow-moving lines. - Scalable Hardware
The Android platform allows additional terminals or features to be added as the business grows. - Cost-Effective Modern Technology
Delivers powerful functionality without the heavy infrastructure costs of legacy systems.
Results & Business Impact
Since installation, Forage has benefited from:
- Faster order processing during busy periods
- Accurate daily and weekly reporting
- Simplified menu adjustments
- Improved operational visibility
- Reduced manual administration
The system has given Roy and Julie full control over their new venture from the outset, supporting a smooth and confident launch.
Client Partnership
We would like to sincerely thank Roy and Julie for choosing DH Business Services as their local EPoS provider once again, and for their continued business and trust in our solutions.
It’s always a pleasure supporting experienced operators who are so passionate about hospitality, and we’re proud to play a part in the launch of Forage.
Thinking about upgrading your hospitality EPoS?
Contact DH Business Services to learn how our tailored solutions can streamline your operations from day one.