Case Study: Downey Butcher & Deli, Newry
Modernising Tradition with a Next-Generation EPoS System from DH Business Services
Downey Butcher & Deli is a well-established and respected name in Newry, known for quality meats, deli produce, and personal service. As the business continues to grow and adapt in a competitive retail environment, owner Declan and his daughter Niamh Downey made the decision to invest in a future-ready EPoS system that would streamline operations, improve accuracy, and deliver modern convenience to both staff and customers.
To achieve this, Downey Butcher & Deli turned to GO Succeed, who called #SBS award-winning DH Business Services, a trusted local EPoS provider, to install a cutting-edge ICRTouch EPoS system built around the new MiniPOS platform.
The Solution
The bespoke setup designed and installed by DH Business Services included:
- MiniPOS Terminal: A sleek and compact all-in-one terminal with a built-in 80mm receipt printer — saving counter space without compromising performance.
- Integrated Weighing Scales: Essential for a busy butcher and deli, allowing for seamless weighing and pricing directly through the till.
- Integrated Dojo Card Payments: Fast, secure transactions with full integration to eliminate human error and reduce queues.
- TouchOffice Web: Cloud-based back office software providing real-time stock control, sales reporting, and remote management from any device.
- Stock Control: Robust inventory tracking ensures products are always accounted for — essential for managing fresh and perishable goods.
- Modern Retail Technology: The system supports future enhancements, offering scalability for online sales, loyalty schemes, and more.
The Impact
The new ICRTouch system has already made a noticeable impact on day-to-day operations:
- Improved Efficiency: Staff now benefit from a faster, more intuitive interface with instant pricing updates from the scale to the till.
- Real-Time Insights: With TouchOffice Web, Stephen can monitor sales, track bestsellers, and manage stock from his phone or laptop — even when away from the shop.
- Customer Experience: Integrated payments and accurate pricing mean a quicker, more seamless checkout experience for customers.
- Future-Proofed: With the power of ICRTouch behind it, Downey Butcher & Deli is now equipped with a platform built to grow with the business.
A Word from the Provider
“Downey Butcher & Deli is exactly the kind of forward-thinking independent retailer we love working with,” said a spokesperson from DH Business Services. “By combining our new MiniPOS hardware with the flexibility of ICRTouch and the reliability of Dojo, we’ve given them a powerful system designed for both present needs and future expansion.”
Looking to upgrade your butcher, deli, or food retail business with future-ready technology?
Contact DH Business Services – your local EPoS experts and proud #SBS winners – to discover how ICRTouch can modernise your business.