Case Study: Artisan Cookhouse & Lough Rooms Contemporary Bistro, Strangford, County Down
Enhancing a Modern Dining Experience with Next Generation EPOS Technology
Located in the picturesque village of Strangford, County Down, Artisan Cookhouse & Lough Rooms Contemporary Bistro is renowned for delivering exceptional dining experiences using the very best local, seasonal produce.
With a focus on quality ingredients, creative menus, and outstanding customer service, the team at Artisan Cookhouse needed a modern EPOS solution that could match the pace and demands of their busy restaurant environment.
To support their continued growth, they chose #SBS award-winning DH Business Services to upgrade their existing Windows-based POS system and move to a powerful, flexible Android EPOS platform.
The Solution
DH Business Services installed a complete ACE POS Android EPOS package, designed specifically for hospitality businesses looking for reliability, speed, and greater control.
The new installation included:
- 14” Android tablet-based EPOS terminal providing a sleek, fast, and user-friendly front-of-house ordering experience
- Two handheld waiter ordering pads allowing the team to take orders directly at the table, improving service speed and accuracy
- Kitchen Video Display System (KDS) working alongside existing kitchen printers to streamline kitchen communication and improve order management
- Cloud-based back office platform giving the Artisan team complete visibility of their business in real time, wherever they are
The entire system works seamlessly together, ensuring orders move efficiently from the customer’s table to the kitchen, helping the team deliver the high standards their customers expect.
The Benefits of ACE POS
By upgrading to ACE POS, Artisan Cookhouse & Lough Rooms now benefit from:
✅ Faster and more efficient service
Handheld ordering allows staff to send orders instantly to the kitchen, reducing delays and improving the customer experience.
✅ Improved order accuracy
Orders are entered directly into the system, reducing mistakes and ensuring the kitchen receives clear, accurate information.
✅ Real-time cloud reporting
Owners and managers can access sales reports, performance data, pricing information, and business insights from anywhere in the world.
✅ Better stock and menu control
Manage products, pricing, and menu updates quickly and easily with everything connected through the cloud.
✅ Reduced administration time
Automated reporting and centralised management give the team more time to focus on what matters most — their customers.
✅ Future-ready technology
The Android-based system provides a modern, reliable platform that can grow alongside the business.
A Partnership Built on Trust
We would like to thank the entire team at Artisan Cookhouse & Lough Rooms Contemporary Bistro for once again choosing DH Business Services as their local EPOS supplier.
It was a pleasure to help upgrade their technology and provide a solution that supports their commitment to quality, efficiency, and exceptional hospitality.
For restaurants, cafés, bars, and hospitality businesses looking to modernise their EPOS system, DH Business Services delivers reliable solutions, expert installation, and ongoing local support.
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